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We're the Energy and Water Ombudsman Victoria, also known as EWOV. We are a free and
independent dispute resolution body for Victorian energy and water customers.
EWOV provides customers with an accessible, informal, and speedy alternative to fo
processes. We are not a government body or regulator. We're independent, and ou
r goal is to help
customers resolve complaints by achieving fair and reasonable outcomes for all
We can help with most of your electricity, gas or water issues includin
how and when you are billed;
your payment arrangements;
disconnection or restriction of your supply;
the provision of your service;
and the switching of your account to another company.
You can also come to us with issues about:
marketing to you by a company or its representatives;
electricity poles and wires;
and water pipes;
... as well as vegetation management.
EWOV is committed to helping customers but there are some areas in which we are
investigate, these include;
the setting of prices or tariffs;
the content of government policies, legislation, licences and codes;
and complaints which are being or have been considered by a court or tri
To learn more about us, get in touch. You can find out more abou
t how we can and can
t help on our
website, or give us a call. Head to ewov
au for more details.
EWOV - Listen. Assist. Resolve